Help & Support Center
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System Status & Announcements
All Systems Operational
Recent Announcements
[July 5, 2025] - No incidents reported.
Frequently Asked Questions
What are your support hours?
Our standard support hours are Monday to Friday, 9am - 5pm PST. Agency plan customers have access to 24/7 emergency support for critical issues.
How do I manage my subscription or billing details?
You can manage all aspects of your subscription, including upgrading, downgrading, canceling, and updating your payment method, from the "Billing" section in your account dashboard.
I'm having trouble with the WordPress plugin. What should I do?
First, please ensure you are using the latest version of the plugin. You can find detailed troubleshooting steps in our WordPress Plugin Documentation. If the issue persists, please open a support ticket with your WordPress version, plugin version, and a detailed description of the problem.
Where can I find my API key?
Your API key is available in your account settings under the "API Access" tab. Please note that API access is only available on the Agency plan.
Support SLAs by Plan
Starter
Email support · 24–48 hr response · Knowledge base access
Growth
Priority queue · 4–12 hr response · Live chat business hours
Agency
Dedicated channel · 1–4 hr response · 24/7 critical incident line
New User Checklist
- Complete profile and billing setup
- Connect your first website or create a new project
- Run the AI site audit and review the action plan
- Publish one optimized page and verify analytics tracking
- Explore tutorials for your use case